As the pandemic crisis required most Filipinos to stay at home for their safety, Internet connectivity has become one of the home essentials for each member of the family to continue with their daily lives - whether for the parents working from home, the children attending their online classes, the family's Neflix-binging nights or their personal social media and video streaming use.
Yes, WiFi is essential - as everyone would most likely agree. This is why there is a certain sense of panic if there's any problem with the WiFi connection at home and the family's daily routine gets disrupted.
To spare the family from these moments of panic when they encounter WiFi issues at home, Globe has launched #WifiSolutions, a new online hub for getting the most out of a Globe At Home subscription, via glbe.co/wifisolutions.
Globe at Home #WifiSolutions contains user guides to educate and help customers solve WiFi
issues and manage their broadband account. From understanding the lights on the
modem all the way to setting up a mesh network, the new portal from Globe At
Home gives you practical knowledge to keep the internet experience smooth at
home.
The customer care hub also have key features that help subscribers maximize their Wifi, book and track repairs, learn DIY troubleshooting right at home, and manager their account better with convenient bills payment and plan upgrade options.
Aside from tips and tricks to boost WiFi signal and speed, the new online help hub includes a troubleshooting section that eliminates the need to call for quick fixes. But if the situation calls for it, the support section makes it easy to book an appointment and track repairs.
“We want to make sure that we are able to improve our customer care, especially now that connectivity plays a bigger role in daily life,” says Barbie Dapul, VP for Marketing of Globe At Home. “We established #WiFiSolutions to expand our channels for customer assistance, as well as equip our customers’ knowledge to improve their WiFi experience at home.”
To learn more about keeping the home connected, look up
#WiFiSolutions on YouTube or visit glbe.co/wifisolutions.
You can also download the Globe At Home app
and follow Globe At Home on Facebook
for the latest news and updates.